Board-Level Governance in GCCs: What CXOs Must Institutionalize Before Scaling
GCCs don’t fail at scale because of talent—they fail because governance doesn’t scale Most leaders approach GCC scaling as an execution problem: hiring, infrastructure, delivery. In reality, the breaking point is usually governance: unclear ownership, blurred decision rights, and mismatched success metrics between HQ and the center. The GCC ecosystem is maturing rapidly. India’s GCC…